4) Continued Usage

Now that you've created and synced the Customer Record, what happens when you make changes in SecurityTrax?

• Every time you make changes to the Customer Record, the updated information is synced to Rapid Response.  For this reason, you may notice a slight delay when accessing/saving a customer record within SecurityTrax that is synced with Rapid Response.
• Information synced includes not only information on the main customer page within SecurityTrax, but information from the "Equipment" popup window on a customer record, as well as information from the "Contacts" popup window.
• **Important**  When adding additional equipment to an existing active account it must be marked as installed and a zone number must be assigned or it will not be pushed over to Rapid Response.