Live Chat Support
Introducing Live Chat
Terms
All Access Group (ID 1000) - The SecurityTrax All-Access permission group was created to provide full permissions to a specific group of users which will automatically receive any new features or permissions as they are released.
Live Chat - Members in the original “Owner Group” or the new “All-Access Group” now have access to Chat Support within SecurityTrax. Receive transcripts via email for future reference.
Owner Group (ID 1) - Group assigned certain privileges to navigate through SecurityTrax.
Using Live Chat
To open a Live Chat session:
- Select the Chat icon
.
- Enter your information:
- Your Name: Jeric O'Brian
- E-mail: jukajalabe@gmail.com
The next available representative will assist you.
To end a Live Chat session:
- Select the minimize button, to close the Chat window.
Note: Please review the conversation before closing. A copy of the conversation will be emailed to you.
Who can use this feature?
Members in the original "Owner Group" (ID 1) or the new "All-Access Group" (ID 1000).
When can I expect a response?
When you use this feature Monday thru Friday between the hours of 8:30 am - 5:30 pm Mountain Time a support representative should be able to assist you. In the event, our representatives are busy you can create a ticket for them and they will respond as soon as they are able.
Can I use this feature outside regular hours?
Yes, when this feature is used outside of our normal operating hours a ticket will be created in the system and we will help you as soon as we can the next workday.
- Select the Chat icon
- Enter your information:
- Your Name: <Name>
- E-mail: <Email>
- Subject: <Subject>
- Message: <Message>
- Select Leave a Message
