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SecurityTrax

Live Chat Support

Introducing Live Chat

Using Live Chat

Navigate to the bottom right of the screen to the messaging icon. Click the and this will open up a new Live Chat session. Enter your information and the next available representative will assist you.

 

Ending a Live Chat

At the end of the Live Chat a review window will appear and a review of the conversation can be given. After the review has been provided close the chat window by clicking the minimize button on the the top right of the chat window.

 

A copy of the conversation will be emailed to you.

Who can use this feature?

Members in the original "Owner Group" (ID 1) or the new "All-Access Group" (ID 1000).

When can I expect a response?

When you use this feature Monday thru Friday between the hours of 8:30am - 5:30pm Mountain Time a support representative should be able to assist you. In the event our representatives are busy you can create a ticket for them and they will respond as soon as they are able.

Can I use this feature outside regular hours?

Yes, when this feature is used outside of our normal operating hours a ticket will be created in the system and we will help you as soon as we can the next work day. 

 

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