Technician Toolbox
The Technician Toolbox is a simple feature that allows a technician to access a specific set of features while checked into an appointment.
List of options in the Toolbox
- Upload a File - A tech can upload a file from a computer or a picture from a phone to the customer record
- Create a new Task - A tech can create a new task for themselves or others to follow up on for the customer
- Create and send a Message - Using an existing message campaign, a tech can send out a message to the customer
- Central Station Option
- Shell the customer account if it has not already been shelled and linked
- Manage the customer account if it has been linked to the central station
- Run a PreCheck (ADT central station only)
- Interactive Service Provider
- Shell the customer account if it has not already been shelled and/or linked
- Manage the customer account if it has been linked to an interactive service provider
- Lookup and link an existing Alarm.com account (Alarm.com Integration only)