How to Perform an Alarm.com Lookup

To perform an Alarm.com lookup

1. While in the customer record, click System.
2. Scroll down to the Interactive Services Provider section.
3. On the Central Station section, click Manage Account.
4. On the Shell Account/Manage dropdown, select Alarm.com Lookup.
5. In the Alarm.com Lookup window, enter the customer's Alarm.com ID.
   • NOTE: SecurityTrax performs a lookup in the background once Alarm.com Lookup is selected from the Systems page. Results (if any) will already be listed on this window as soon as the window appears.
6. Click Perform Lookup.
7. On the results list, click Link on the customer row you wish to link. If you do not wish to link any account, simply close the window.