Manage a COPS Customer Account

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To learn more about connecting an account with COPS Monitoring see Create a Customer with COPS Monitoring.

View the COPS Customer Account

While on the customer record, click on the Customer tab.
Navigate to the Central Station section.
Click the Manage button.

Managing the Account

Manage the COPS customer account through SecurityTrax. Here is what you can do from there.

General tab

Unlink Account

Unlinking the account does not delete the account with COPS Monitoring or in SecurityTrax. Clicking this button will just break the link.

Customer Information

This is the top section of the page and contains the customer's basic information. Note: The name and address are not editable here. If you want to edit those, you will need to exit this screen and edit them on the customer record directly.

Responding Parties

View a list of Responding Parties (Emergency Contacts) here. Note: We don't send the full emergency contact details to COPS Monitoring.

Account Authorities

View the Account Authorities here. You can delete or add Account Authorities. To add an Account Authority:

Click Add.
Select the Authority
Type in a zip code
Turn on the slider for the Authority you want to add.
Click Save.

Zones

These are the zones for the equipment. If zones are entered directly with COPS Monitoring, we do our best to map them to the equipment in SecurityTrax, but there are instances where these will not line up. In those situations you will see those zones listed out separately.

Tests Tab

This tab will show you the current status of the account

Account On Test

If the account is On test, you will see details of the current test here. You can set the account Off test by clicking on Place Off Test.

Account Off Test

If the account is Off test, you can set the account On test by clicking on Place On Test.

Place on Test

Click the Place On Test button.
Fill out the required details.
Click Save.

Test Data

History

To view Test History, select History from the Type dropdown in the filters section. Then, select a Date Range and click on Request.

Note: this will refresh when you navigate away.

Results

To view Test Results, select Results from the Type dropdown in the filters section. Then, select a Date Range and click on Request.

Note: this will refresh when you navigate away.