Utilize the COPS Monitoring integration within SecurityTrax to create and manage customers in your COPS Monitoring account without leaving SecurityTrax. This document guides you through the setup steps.
First, you need to create the desired Monitoring Company in SecurityTrax by following the steps here. Return to this page when complete.
To set up the Integration, select the Integrations tab. Below are descriptions of the fields on this page.
Displays the account status, which informs you whether the account is successfully connected.
Select this button to add or edit your dealer username and password with COPS Monitoring.
Make sure this slider is set to On in order for this integration to appear on the customer record.
Set this to On if you would like to enable cache.
Do Not Send account "Cell Phone Number" as "Call to Verify Phone 2"
COPS allows providing two "Call to Verify" Phone Numbers on each account in their system. By default, an account’s Cell Phone Number in SecurityTrax is configured as the second "Call To Verify" in COPS. If the toggle is on, an account’s Cell Phone Number in SecurityTrax will NOT be configured as the second "Call to Verify" in COPS.
Account Number Blocks
Account number blocks are assigned by the Central Station. If you have an Account Number Block from them, you can add that here. This allows you to select the next account number on a customer record.
Select the Account Number Blocks tab to add account number blocks. Then follow these steps:
- Select the Add button.
- Set the beginning and end of the block.
- Set the receiver number.
- Set the two-way flag, if desired.
- Enable the block.
- Click Save.
Note: Once an account number block is set as Inactive, it cannot be made active again.
Creating a Customer Account with COPS Monitoring
To connect a customer account, see Create a Customer with COPS Monitoring.