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How To Manage Customer Workflows

To view all customer workflows

  1. While logged in to SecurityTrax, click on Admin in the top navigation menu.
  2. Select Company Settings from the Admin dropdown menu.
  3. Click Customer Workflows in the Content Management section.

To edit a customer workflow 

  1. Click on the Edit icon Screen Shot 2018-07-30 at 4.08.19 PM.png of the desired row.
  2. To Activate or Deactivate the workflow, select the Active slider.
    • Note: If only one workflow is active, the customer create process starts immediately using that workflow. When multiple workflows are active, an additional step is provided at the point of creation to select which workflow will be used.
  3. To change the current Name or Description, select the Override Name slider and make the desired changes.
    • Note: Since the name and description of the workflow can be modified to suit local needs, the SecurityTrax name from which this workflow is based is displayed in the lower left portion of the window, for support purposes.
  4. Click Save.
    • Note: If changes need to be canceled, you can exit the edit process by clicking Cancel, or the Close icon Screen Shot 2018-07-31 at 1.23.01 PM.png.
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